Here you’ll find all the information about your shop credit at Zenwatch.
What is shop credit? 💳
Shop credit can be selected as a refund option during the returns process. With a 16‑digit code you can conveniently shop with us. 🛍️
How do i receive shop credit? 📧
In the returns portal you can choose between a refund to your original payment method or shop credit. If you opt for shop credit, you’ll receive an email faster than a regular refund, containing your 16‑digit code. ⏳
How long is shop credit valid? 📆
Shop credit has no expiration date. You can redeem it at any time.
How do i redeem my shop credit? 🛒
You can easily apply your shop credit to your next order. Copy the 16‑digit code you received and enter it in the discount‑code field at checkout. ✉️
Can i cash out my shop credit? ❌
No, shop credit cannot be paid out. You can only use it for purchases in our shop. 💸❌
What happens to my shop credit if i return something? 🔄
In the case of a return, the amount will automatically be added back to your existing shop‑credit code. You can then shop with us again. 🛍️