What are your return policies? 🔄
We only accept returns within the 14-day return period, which starts from the delivery date according to your order’s tracking information.
Please note:
The watch should be free of scratches, dents, or any signs of use.
If the product shows signs of use, the refund may be adjusted accordingly. ❗🛠️
All original items must be included: watch, charging cable, and original box. 📦⌚🔌
Who pays for return shipping? 💸🌍
Return costs vary depending on the country of origin. A detailed overview can be found here:
How do I return my order? 📦
Please register your return through our portal:
🔗 Register your return
There, you will receive a DHL return label to send your return safely and trackably. 📬
Important: The DHL label is only valid for 30 days.
This ensures you are covered in case of loss and can always provide proof of shipment.
We cannot accept liability for self-shipped returns without proof. 🛡️
Where can I find my order number? 🔍
Your order number can be found in the order confirmation email automatically sent after your purchase.
Please also check your spam folder or the email address linked to your payment method. 📧
When will I receive my refund? 💸
Processing time after receipt of goods: 15–20 business days ⏳
Refund issued: 6–7 business days after completion of processing 📩
You will be kept informed by email at every step, so you always know what’s happening with your return. ✅