Wondering how soon you'll receive your Zenwatch? Here’s what you need to know about our shipping process and delivery estimates:
1. Standard shipping times
Germany: 3-6 business days.
Austria & Switzerland: 3-6 business days.
Other EU countries: 4-7 business days.
International: 7-14 business days (varies by country).
Note: Delivery times may vary during holiday seasons or promotional periods.
2. Processing time
We typically process your order within 24 hours (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with tracking details.
3. Express shipping option
Need it sooner? Choose "Express Shipping" at checkout for faster delivery (1-2 business days within Germany and 2-3 days internationally).
4. How to track your order
Once shipped, track your order via our Order Status widget on the messenger home screen or by logging into your Zenwatch Account.
5. Issues with delivery?
If your package hasn’t arrived within the expected delivery timeframe, please contact our support team via messenger