After you place your order with Zenwatch, you will see various status updates while your order is being processed and shipped. Here’s a brief overview of what each status means:
Common Order Statuses
🟡 Processing
Your order has been received and is currently being prepared. We are packing your watch and creating the shipping documents.
📦 Ready for Shipment
Your order is packed and ready for pickup by the shipping carrier.
🚚 Shipped
Your package has been handed over to the shipping carrier and is on its way to you. You should have received an email with your tracking number.
📬 Out for Delivery
Your order is with your local delivery service and should arrive soon.
✅ Delivered
Your Zenwatch order has been successfully delivered to the provided address.
⏳ Delayed
There is a temporary delay, for example due to shipping issues, delivery delays, or availability problems. Contact us if the delay persists.
❌ Cancelled
Your order has been cancelled either at your request or due to a payment issue. Refunds are usually processed within 5–10 business days.
🔄 Returned
Your return has been received at our warehouse, and a refund or exchange is currently being processed.
🟣 Pre-Order
You have pre-ordered a watch that is not yet available. Your package will be shipped as soon as the watch is in stock. You will receive a notification when shipping begins.
📩 Questions about your order?
Contact our support team – we’re happy to help! You can also check your Zenwatch account to view the current status of your order.