Delivery Conditions
We deliver within Germany as well as to the following countries:
Austria, Switzerland, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway.
Shipping Costs (incl. VAT)
Country / Region | Shipping Costs | Free Shipping From | Delivery Time |
Germany | €3.90 flat | €80.00 | 3–5 business days |
Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway | €8.95 flat | €80.00 | 5–7 business days |
Switzerland | 10.00 CHF flat | €80.00 | 5–7 business days |
📦 Note: No deliveries on Sundays and public holidays.
Orders containing items with different delivery times will be shipped together (delivery time depends on the item with the longest delivery time).
Tracking
After shipping, you will receive a tracking number via email.
You can check the status of your order at any time through your customer account or using the tracking number from the email.
👉 If the status does not update after 5–6 days, please contact our support.
Payment Methods
Direct Payments:
SEPA Direct Debit
Credit Card (Visa, Mastercard, American Express, UnionPay)
Google Pay, Apple Pay, Shop Pay
Klarna (Instant Transfer, Pay Later, Installments, Direct Debit, Credit Card)
PayPal (including PayPal Express)
Mollie (Instant Transfer, SEPA Direct Debit, Credit Card, Invoice, Installments, SEPA Transfer)
Store Credit (available immediately with the same email, payable without delay)
Notes:
SEPA Direct Debit: Debited according to SEPA mandate, pre-notification at least 5 days before collection.
Credit Card: Charged at shipping (except for payment service providers).
Returns & Refunds
14-Day Satisfaction Guarantee
You have 14 days from receipt of the goods to request a return via our returns portal.
👉 Required: Order number and email address.
Return Conditions:
Condition: Unused, original packaging, without signs of use
Completeness: Accessories and manuals must be included
Packaging: Secure shipping packaging required
Return Costs:
Country / Region | Costs |
Germany | €4.00 flat |
Austria, Switzerland, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway | Return shipping at your own expense (depending on the carrier) |
⚠️ Note: Returns due to customer errors (e.g., incorrect address) must also be borne by the customer.
Processing & Refund
Processing: 15–20 business days after receipt of the return
Refund: Returned via the original payment method (usually within 5–7 days)
Contact & Support
We are happy to assist you with any further questions.