Ordering & Payment
Here you’ll find all answers about orders, payments, discount codes and subsequent changes.
19 articles
Payment
Everything you need to know about payment methods, billing, invoicing, and refunds.
💳 Which payment methods do you accept?
🔄 What happens to an outstanding payment when I return or exchange an item?
📆 Can I pay by invoice or in instalments?
❌ Why was my payment declined?
💳 Where can I see my outstanding invoice?
🧾 Where can I find my invoice?
Discount codes
Guidance on how to apply, troubleshoot, and understand the terms of promotional and discount codes.
Your discount code isn’t working? Here’s what you can do!
Orders
Everything you need to know about placing, modifying, and cancelling orders, plus order confirmations.
Did you know?
❓ How can I cancel my order? ❌
Was your order accidentally canceled? 😟
Wrong or incorrect shipping address? 🏠
No order confirmation received? 📭
Can i modify my order afterwards? ✏️
Lieferung & Sendungsverfolgung
Information on delivery times, shipping carriers, and how to track your shipment.
how long does delivery take? ⏱️
🔍 How can I track my order?
👤 Tracking via your customer account
❌ No customer account? no problem!
⏳ delivery status not updating?
📭 Package marked as delivered but not received?