If you need to report a defect or request, please follow these steps to help us assist you faster:
Have your order receipt ready and include the order number.
Describe the issue clearly: Explain exactly what is defective.
Send a video (if possible): Show the defect in action.
For battery or charging cable issues: record the watch while charging and when disconnecting the cable.
For software issues: create a video showing the watch’s behavior after a reset.
📧 Send everything to: [email protected]
🙏 Note: Multiple emails about the same issue may slow down processing. Complete information helps us resolve your case faster.